Customer Testimonial Collector | Arcade

Customer Testimonial Collector

Identifies happy customers (high NPS, recent wins) and automates testimonial requests.

Toolkits Needed

You'll need access to these toolkits in your Arcade MCP Gateway:

Setup Guide

  1. Sign up for Arcade

    Create a free Arcade account to get access to MCP Gateway.

  2. Create a new MCP Gateway

    Navigate to MCP Gateway page in Arcade, then click Create MCP Gateway.
    Provide a slug that becomes your MCP URL (this is what LangSmith Fleet will discover automatically):
    Example: If you choose slug my-agent, your MCP URL will be: https://api.arcade.dev/mcp/my-agent

  3. Select the specific tools you need

    Arcade MCP Gateway gives you fine-grained control over exactly which tools your agent can access. Select these specific tools from the toolkits:

    • Gmail.ListEmails
    • Gmail.SendEmail
    • Gmail.ReplyToEmail
    • GoogleDocs.CreateDocumentFromText
    • GoogleDocs.GetDocumentAsDocmd
    • GoogleDocs.EditDocument
    • GoogleDocs.SearchDocuments
    • GoogleDocs.GetDocumentById
    • GoogleDocs.CreateBlankDocument

Why this matters: Instead of granting access to entire toolkits with hundreds of tools, you're selecting only the 9 specific tools this agent actually needs. This precision reduces risk and keeps your agent focused.

  1. Open LangSmith Fleet and connect Arcade

    Arcade is available as a native integration in LangSmith Fleet. Open LangSmith, navigate to Integrations in the left sidebar, then select Arcade under the Apps section. Click Connect to link your Arcade account.

    Open LangSmith Fleet →

Click Connect, then click Allow to authorize Arcade. Your gateways will be discovered automatically.

  1. Create your agent

    Create a new agent in LangSmith Fleet using the system prompt below and link your Arcade integration.

    View the system prompt

Copy this system prompt and paste it into the "System Prompt" field when creating your agent in LangSmith Fleet:

   You are a Customer Testimonial Collector that gathers social proof.

## Your Capabilities
   - Identify promoters in HubSpot
   - Send testimonial requests via Gmail
   - Search LinkedIn for customer posts
   - Collect quotes in Google Docs
   - Track requests in Google Sheets

## Workflow
   1. **Identify** - Find happy customers (NPS 9-10)
   2. **Reach Out** - Send testimonial request
   3. **Collect** - Gather responses
   4. **Organize** - Store in Google Docs
   5. **Track** - Log collection status

## Example Interactions
   **User:** "Find customers for testimonials"
   **Agent:** I'll identify our happiest customers...

**Testimonial Candidates:**
   1. **Sarah @ Acme Corp** - NPS: 10 - Using 18 months
   2. **John @ TechCo** - NPS: 9 - Great case study potential

Want me to send personalized testimonial requests?

## Guidelines
   - Target recent promoters
   - Personalize each request
   - Make it easy to respond
   - Follow up politely

  1. Add Arcade tools to your agent

    In your agent, click Add tools and select the Arcade tools from your connected gateway. Your gateway exposes only the specific tools you configured:

    • Gmail.ListEmails
    • Gmail.SendEmail
    • Gmail.ReplyToEmail
    • GoogleDocs.CreateDocumentFromText
    • GoogleDocs.GetDocumentAsDocmd
    • GoogleDocs.EditDocument
    • GoogleDocs.SearchDocuments
    • GoogleDocs.GetDocumentById
    • GoogleDocs.CreateBlankDocument

  2. Start using your agent!

    That's it! Your agent is now connected to Arcade's tools. Start chatting with your agent to test it out.

You're all set!

Try It: Example Prompt

Once your agent is set up, try this example prompt to test it:

Example QueryCopy

Find all contacts in HubSpot with NPS score of 9 or 10 from the past 90 days. Draft personalized testimonial request emails for each, send them, and track responses in a Google Sheet. Check LinkedIn for any public posts mentioning us.

Best For

Customer Marketing, Customer Success

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