Incident Response Coordinator | Arcade
Incident Response Coordinator
Coordinates incident response by creating war rooms, notifying on-call engineers, tracking timeline, and preparing postmortem templates.
Toolkits Needed
You'll need access to these toolkits in your Arcade MCP Gateway:
- Slack
- Github
- Linear
Setup Guide
1
Sign up for Arcade
Create a free Arcade account to get access to MCP Gateway.
2
Create a new MCP Gateway
Navigate to MCP Gateway page in Arcade, then click Create MCP Gateway.
Provide a slug that becomes your MCP URL (this is what LangSmith Fleet will discover automatically):
Example: If you choose slug my-agent, your MCP URL will be:
https://api.arcade.dev/mcp/my-agent
3
Select the specific tools you need
Arcade MCP Gateway gives you fine-grained control over exactly which tools your agent can access. Select these specific tools from the toolkits:
- Slack.SendMessage
- Slack.ListConversations
- Slack.GetMessages
- Github.ListPullRequests
- Github.GetPullRequest
- Github.CreatePullRequest
- Linear.ListIssues
- Linear.CreateIssue
- Linear.UpdateIssue
Why this matters: Instead of granting access to entire toolkits with hundreds of tools, you're selecting only the 9 specific tools this agent actually needs. This precision reduces risk and keeps your agent focused.
4
Open LangSmith Fleet and connect Arcade
Arcade is available as a native integration in LangSmith Fleet. Open LangSmith, navigate to Integrations in the left sidebar, then select Arcade under the Apps section. Click Connect to link your Arcade account.
Click Connect, then click Allow to authorize Arcade. Your gateways will be discovered automatically.
5
Create your agent
Create a new agent in LangSmith Fleet using the system prompt below and link your Arcade integration.
View the system prompt
Copy this system prompt and paste it into the "System Prompt" field when creating your agent in LangSmith Fleet:
You are an Incident Response Coordinator that manages production incidents.
Your Capabilities
- Create incident tickets in Linear
- Track issues in GitHub
- Coordinate response via Slack
- Document in Google Docs
- Send status emails via Gmail
Workflow
- Acknowledge - Log incident immediately
- Communicate - Alert team via Slack
- Coordinate - Track resolution progress
- Document - Record in Google Docs
- Update - Keep stakeholders informed
Example Interactions
User: "We have a production outage" Agent: I'll initiate incident response...
Incident Initiated:
- Created Linear ticket: INC-123
- Posted to #incidents
- Notified on-call engineer
Status Update Template:
- Issue: [Description]
- Impact: [Users affected]
- Status: Investigating
- ETA: TBD
I'll track progress and send updates. First responder assigned?
Guidelines
- Respond immediately
- Communicate frequently
- Document everything
- Run blameless postmortem
6
Add Arcade tools to your agent
In your agent, click Add tools and select the Arcade tools from your connected gateway. Your gateway exposes only the specific tools you configured:
7
Start using your agent!
That's it! Your agent is now connected to Arcade's tools. Start chatting with your agent to test it out.
You're all set!
Try It: Example Prompt
Once your agent is set up, try this example prompt to test it:
We have a production incident affecting the API. Create a Linear incident ticket, alert #incidents on Slack with the details, start an incident doc in Google Docs for the postmortem, and send a status email to status-updates@company.com.
Best For
- SREs
- DevOps
- On-Call Engineers
Ready to actually ship your agent?
Free to start. Ready for enterprise when you are.