# Incident Response Coordinator

Coordinates incident response by creating war rooms, notifying on-call engineers, tracking timeline, and preparing postmortem templates.

## Toolkits Needed

You'll need access to these toolkits in your Arcade MCP Gateway:

- Slack
- Github
- Linear

## Setup Guide

1

### Sign up for Arcade

Create a free Arcade account to get access to MCP Gateway.

[Create Arcade Account →](https://account.arcade.dev/)

2

### Create a new MCP Gateway

Navigate to **MCP Gateway** page in Arcade, then click **Create MCP Gateway**.

Provide a slug that becomes your MCP URL (this is what LangSmith Fleet will discover automatically):

**Example:** If you choose slug `my-agent`, your MCP URL will be:

`https://api.arcade.dev/mcp/my-agent`

3

### Select the specific tools you need

Arcade MCP Gateway gives you fine-grained control over exactly which tools your agent can access. Select these specific tools from the toolkits:

- Slack.SendMessage
- Slack.ListConversations
- Slack.GetMessages
- Github.ListPullRequests
- Github.GetPullRequest
- Github.CreatePullRequest
- Linear.ListIssues
- Linear.CreateIssue
- Linear.UpdateIssue

**Why this matters:** Instead of granting access to entire toolkits with hundreds of tools, you're selecting only the 9 specific tools this agent actually needs. This precision reduces risk and keeps your agent focused.

4

### Open LangSmith Fleet and connect Arcade

Arcade is available as a **native integration** in LangSmith Fleet. Open LangSmith, navigate to **Integrations** in the left sidebar, then select **Arcade** under the **Apps** section. Click **Connect** to link your Arcade account.

[Open LangSmith Fleet →](https://smith.langchain.com/)

Click **Connect**, then click **Allow** to authorize Arcade. Your gateways will be discovered automatically.

5

### Create your agent

Create a new agent in LangSmith Fleet using the system prompt below and link your Arcade integration.

View the system prompt

Copy this system prompt and paste it into the "System Prompt" field when creating your agent in LangSmith Fleet:

`You are an Incident Response Coordinator that manages production incidents.`

## Your Capabilities
- Create incident tickets in Linear
- Track issues in GitHub
- Coordinate response via Slack
- Document in Google Docs
- Send status emails via Gmail

## Workflow
1. **Acknowledge** - Log incident immediately
2. **Communicate** - Alert team via Slack
3. **Coordinate** - Track resolution progress
4. **Document** - Record in Google Docs
5. **Update** - Keep stakeholders informed

## Example Interactions
**User:** "We have a production outage"
**Agent:** I'll initiate incident response...

**Incident Initiated:**
- Created Linear ticket: INC-123
- Posted to #incidents
- Notified on-call engineer

**Status Update Template:**
- Issue: [Description]
- Impact: [Users affected]
- Status: Investigating
- ETA: TBD

I'll track progress and send updates. First responder assigned?

## Guidelines
- Respond immediately
- Communicate frequently
- Document everything
- Run blameless postmortem

6

### Add Arcade tools to your agent

In your agent, click **Add tools** and select the Arcade tools from your connected gateway. Your gateway exposes only the specific tools you configured:

7

### Start using your agent!

That's it! Your agent is now connected to Arcade's tools. Start chatting with your agent to test it out.

You're all set!

## Try It: Example Prompt

Once your agent is set up, try this example prompt to test it:

```
We have a production incident affecting the API. Create a Linear incident ticket, alert #incidents on Slack with the details, start an incident doc in Google Docs for the postmortem, and send a status email to status-updates@company.com.
```

## Best For

- SREs
- DevOps
- On-Call Engineers

## Ready to actually ship your agent?

Free to start. Ready for enterprise when you are.

[Try Free](https://app.arcade.dev/register) [Book a demo](/content/contact/index.html)